Refund policy

At Mypotscape, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a clear and straightforward return process. This Return & Refund Policy explains your rights and responsibilities when returning an item purchased from our store.

EU Right of Withdrawal / Cancellation

If your order is being shipped to the European Union, you may have the right to withdraw from your purchase within the applicable cooling-off period.

You can submit a cancellation or withdrawal request through our self-serve cancellation and return portal: https://account.mypotscape.com/

For items that have not yet shipped, you may request cancellation. For items that have already shipped or been delivered, you may request a return instead.

For change-of-mind returns under the EU right of withdrawal, the customer is responsible for return shipping costs unless stated otherwise. If the item is damaged, defective, incorrect, or lost in transit, please contact us and we will help under our damage/issue policy.

Return Eligibility

At Mypotscape, we do not accept returns for change of mind or personal preference, except where required by applicable consumer protection laws, including the EU right of withdrawal.

Outside eligible EU withdrawal returns, returns are only accepted if:

• The item arrives damaged,
• The item is defective
• You receive the wrong product.

If any of these issues occur, please contact us within 14 days of delivery so we can resolve the problem quickly.

Unauthorized returns or returns submitted outside the applicable return window will not be accepted, except where required by law.

How to Start a Return

To initiate a return, please contact us at info@mypotscape.com

Include the following information:

• Your full name
• Order number
• Reason for return
• Photos of the product (if applicable)

EU customers can also submit a cancellation or withdrawal request through our self-serve portal: https://account.mypotscape.com/

 All returned items must be shipped to the address we provide.

Unauthorized or unsolicited returns will not be processed.

Return Shipping Responsibility

For change-of-mind returns, including eligible EU withdrawal returns, customers are responsible for return shipping costs unless stated otherwise. If the item arrives damaged, defective, incorrect, or is lost in transit, we will help resolve the issue at no cost to you.

We recommend:

• Using a trackable shipping method
• Carefully packaging items, especially fragile ceramic products

Mypotscape is not responsible for items lost or damaged during return transit.

No Restocking Fees

We do not charge restocking fees.
If your return is approved, you will receive a refund according to the applicable return reason and consumer protection laws. For eligible EU withdrawal returns, return shipping costs are the customer’s responsibility unless stated otherwise.

Refund Process

Once we receive your return, we will inspect the item to ensure it meets our return requirements.

If the return is approved:

• Your refund will be issued to your original payment method
• Please allow 5–10 business days for your bank or card provider to process the refund

If the item fails inspection due to signs of use, damage, or missing components, your refund may be denied.

You will be notified by email regarding the status of your refund.

Exchanges

Mypotscape does not offer exchanges at this time.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at info@mypotscape.com

Include:

• Your order number
• Clear photos or video showing the issue
• Photos of the packaging (if the damage occurred during shipment)

We will issue a replacement or full refund at no cost to you.
In most cases, the damaged item does not need to be returned.

Non-Returnable Situations

While we do not have final sale items, returns will not be accepted if:

• The item shows signs of use or wear
• The item was damaged due to customer handling
• Original packaging or components are missing
• The return is unauthorized or submitted after the 14-day window
• The return is for change of mind or personal preference, except for eligible EU withdrawal returns or where otherwise required by law.
  

Order Cancellation

Orders can usually be canceled within 24 hours of purchase. After this period, your order may already be processed or forwarded to our supplier, and cancellation may not be possible.

If your order is being shipped to the European Union, you may submit an eligible cancellation or withdrawal request through our self-serve portal: https://account.mypotscape.com

If the item has already shipped, cancellation may not be possible, but you may request a return after delivery where applicable.

If an item becomes unavailable from our supplier, we will notify you immediately and issue a full refund or offer a suitable replacement.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

📧 Email: info@mypotscape.com
📞 Phone: +1 646 918 8452