We’re sorry to hear that you’re unhappy with your recent order, and we’d like to look into this properly.
Could you please share a few clear photos of the pot you received? We’ve also emailed you regarding this, so you can reply there with the images and your order details.
We want to check whether there may have been a mistake, damage, or an unexpected issue with the glaze/finish, as this pot should not arrive with the quality concerns you described. Once we can review the photos, we’ll do our best to make this right.
Thank you for your help, and we look forward to hearing from you.