Shipping policy

 

At Potscape, we are committed to providing reliable shipping services to our customers worldwide. Please carefully review our shipping details below to ensure a smooth experience.

1. Shipping Destinations

We currently ship to the following countries only:

• Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Lithuania, Luxembourg, Macao SAR, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Spain, Sweden, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam.

If your country is not listed, unfortunately, we are unable to ship to that location at this time.

 

2. Shipping Timeframes

Once the payment is confirmed, items will be shipped by our supplier within 3-5 days. Delivery times vary depending on the destination country:

• North America (United States, Canada, Mexico): 7-15 days
• Europe (EU countries and the UK): 5-15 days
• Asia & Oceania: 10-20 days
• Middle East & Africa: 15-20 days
• Latin America: 15-30 days

Please note that these are estimated shipping times, and actual delivery times may vary due to customs processing, local postal services, or other external factors.

 

3. Shipping Costs

We are pleased to offer free shipping to all the countries we service. There are no additional shipping fees regardless of the order size or destination.

 

4. Tracking Information

Once your order is shipped, we will provide you with a tracking number via email.

 

5. Delayed or Lost Packages

If your package is delayed or lost in transit, please contact our support team at info@mypotscape.com. We will assist in tracking down the package, and if necessary, issue a refund or replacement.

 

6. Customs, Duties, and Taxes

For international orders, all customs duties, taxes, and import fees are already covered in the price you pay at checkout. You won’t need to pay any additional charges upon delivery. Enjoy a hassle-free shopping experience with no hidden costs!

 

7. Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate. We are not responsible for shipments returned due to incorrect addresses, and additional shipping charges may apply for re-shipment.

 

8. International Shipping Restrictions

We currently only ship to the countries listed in Section 1. Unfortunately, if your country is not listed, we cannot process or ship orders to that location.

 

9. Contact Us

If you have any questions about shipping or your order, feel free to reach out to us at info@mypotscape.com. We are here to help!